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PAYMENT INFORMATION
What payment methods do you accept?
We accept secure online payments through major Debit Cards, Credit Cards, Net Banking, UPI, and trusted payment gateways. All transactions are encrypted and safe.
Is Cash on Delivery (COD) available?
Currently, Cash on Delivery is not available for jewelry orders. All purchases must be prepaid to ensure secure processing.
Are EMI options available?
Yes, EMI options may be available through selected banks or payment partners, subject to eligibility and gateway terms.
Is my payment information secure?
Absolutely. Nayani & Co uses industry-standard SSL encryption and trusted payment gateways. We do not store your card or banking details.
What happens if my payment fails?
If your payment fails but the amount is debited, it will be automatically refunded by your bank or payment provider within 5–7 working days.
Will I receive a payment confirmation?
Yes. Once your payment is successful, you will receive an order confirmation via email or WhatsApp, including payment details and order ID.
SHOPPING INFORMATION
How do I place an order on Nayani & Co?
Simply browse our collection, select your desired product, choose size or customization (if applicable), add to cart, and complete checkout using a secure payment method.
Are the diamonds natural or lab-grown?
All our jewelry is crafted using high-quality lab-grown diamonds, offering the same brilliance and durability as natural diamonds while being ethical and sustainable.
Can I customize my jewelry?
Yes, selected products are available for customization (size, design, or stone preference). Custom orders may require additional processing time.
How do I know my ring size?
You can refer to our Ring Size Guide available on the product page or follow the measurement steps provided to ensure a perfect fit.
How long does order processing take?
Orders are typically processed within 7–14 business days, depending on product type and customization requirements.
Do you offer returns or exchanges?
Yes. We offer returns or exchanges as per our Return & Exchange Policy. Please ensure items are unused and in original condition.
Do you provide certifications?
Yes. Our lab-grown diamonds come with relevant quality certifications, depending on the product.
How can I contact customer support?
You can reach us via the Contact Us page, email, or WhatsApp for any shopping or order-related queries.